Thursday, October 22, 2009

Defining a Legal Strategy ... The Value in Early Case Assessment: PowerPoint

Take a minute to check out this SlideShare Presentation by Aubrey Owens, Vice President-Technology at Superior Document Services

Wednesday, October 21, 2009

Compiled Services announces new product: ReadyEndorse




Many users of our ReadyConvert and ReadyPrint products have asked for new ways to work with their existing image sets. We’ve built an incredible base product handling multiple image formats and load files. Now, we are extending that functionality to include features that will allow the user to endorse, redact, recognize (OCR), renumber, and create new image sets. Over the next several weeks, we will be highlighting these changes in a multi-part series to our development blog

Using ReadyEndorse, litigation support teams can efficiently apply endorsements to their existing image sets. Endorsements can comprise of bates numbers, page numbers, metadata fields, confidential endorsements and any custom text. With nine regions to apply endorsements, and multiple alignment settings, endorsements can be added virtually anywhere.
Need to remove an existing endorsement? ReadyEndorse allows you to redact existing endorsements by specifying regions or portions of a page. Removing the footer of an image is incredibly fast and easy.
With a built-in spell checker, ReadyEndorse will check behind you as you type. Don’t worry about those silly errors and see those misspelled words underlined with the familiar red 'squiggly' line.
ReadyEndorse handles industry standard load files, including Summation, Concordance, IPRO and EDRM XML. Additionally, ReadyEndorse supports most common image formats, including PDF, TIF and JPG files.
Features:
Endorsing
• Apply endorsements to multiple image types, including TIFF and PDF,
• Position endorsements in up to nine specific quadrants,
• Use identifiers, page numbers, metadata fields and custom text in endorsements,
• Adjust the images header and footer by increasing its canvas,
• Instantly preview endorsement settings before you start the batch process, and
• Spell checker provides reassurance as you type.
Endorsements
• Choose font family, style and size for each quadrant,
• Specify color endorsements for color images,
• Align endorsements to the left, right, center or full-justify,
• Change text orientation to horizontal, vertical or a specific angle,
• Enter multiple lines of text, and
• Synchronize settings across all quadrants with ease.
Redacting
• Trim portions of the page, including the header, footer and sides,
• Redact regions by selecting areas to remove,
• Move the redaction selection using the preview window and adjust its size,
• Use a white or black background for the redaction region, and
• Instantly preview redaction settings before you start the batch process.
General Features
• All features included in ReadyConvert,
• Filter options include first page only, even/odd pages, and landscape or portrait,
• Intuitive interface requiring no training to get started,
• Wizards guides the user with step by step instructions,
• Supports automatically checking for updates,
• Fully Unicode compliant,
• Help documentation provides useful notes on each feature.

Monday, October 19, 2009

eDiscovery Solutions Group Adds Kriss Wilson to its Advisory Board.

Washington DC (October 15, 2009) - eDiscovery Solutions Group, an emerging leader in providing comprehensive eDiscovery and Governance, Risk and Compliance (GRC) consulting, services and technology worldwide announced today that it has added Kriss Wilson to its Advisory Board.

Mr. Wilson is the founder and president of Superior Document Services in Richmond Virginia. A lifelong entrepreneur, Mr. Wilson has been involved in numerous business start ups in industries as diverse as property and casualty insurance; video production, software solutions, and process service. Founded in 1995 as a simple litigation support copy shop, Superior Document Services has grown to the largest provider of e-discovery services in the central Virginia region. With a client base stretching from Fortune 250 Corporations to working with some of the largest law firms in the Country; Superior has leveraged its hands-on approach providing exceptional customer service into a groundbreaking technology company utilizing innovative and creative custom solutions.

With a background of over 17 years of industry specific expertise, a passion for technology, and a lifetime of business achievement Mr. Wilson’s business acumen is attributed to a resourceful, creative, and highly personal business model. His management skill set puts an emphasis on results through detail oriented quantifiable processes. Under his guidance, Superior Document Services has grown from its original 600 square foot copy shop / office to its state of the art, secured 10,000 square foot production facility. As Superior has grown to encompass more regional, national and international document productions, Mr. Wilson by necessity has evolved into an expert on all phases of electronic data discovery including defensible forensic collections; on- line review hosting platforms, early case assessment and the need for transparency in these processes.

Behind the scenes Kriss has managed to gather some of the brightest innovators in the litigation technology business. This includes a team consisting of project managers, programmers, database administrators, and systems analysts - the infrastructure at Superior Document Services is second to none. By utilizing exceptional talent and empowering the concept of “thinking outside the box” Superior has become a trailblazer in the litigation support and e-discovery community. Solutions include creative early case assessment models, offering “predictive” pricing, to “Compiled Services” (Superior’s in house custom software business). Kriss manages to leverage the creativity and drive inherent in his employees and business partners.

A native of Wilmington Delaware; Mr. Wilson attended James Madison University on a swimming scholarship and majored in Public Administration and Business. His spare time is utilized coaching and mentoring the youth of tomorrow.



Founded in 2009, eDiscovery Solutions Group is a consortium of leading regional litigation service providers, eDiscovery consulting firms, independent eDiscovery consultants and best in class eDiscovery technology companies that have come together to provide all of the services, consulting and technology necessary to support the entire eDiscovery lifecycle.

Monday, September 14, 2009

Lessons in Customer Satisfaction :Dellstyle




Yesterday I lost 8 hours of my life. One of my favorite days of the year - opening day of the NFL season - was completely ruined when I made the mistake of calling Dell to attempt to resolve a technical issue . The support session lasted several hours ( read 8) and was completely futile. I dealt with first level support people. I dealt with second level support people. I was disconnected numerous times. Sometimes they called back; sometimes I got to start the whole process over again. Some insisted they had fixed the problem; some charged me. Several tried to sell me ad on services ( extended support and new virus protection for example) All wanted to repeat painful steps taken by previous support techs. I finished my eight hour stint talking with a supervisor who finally refunded my tech support money and then took glee in taunting me that Dell was no longer going to help resolve my issues! It seems to me that they hired the most arrogant, know nothing, support people on the planet to man the operation.

During my full 8 hour day on the phone I discovered one of the many reasons why outsourced tech support sucks -the rep has a decision tree and script they have to read from. What this means to the average customer is that no matter how many times you call support for the same issue, they always ask you the same questions over and over and over again. It appears that they are not allowed to go "off-script" or use any other resource than what Dell provides them regardless of what common sensce might dictate.

In the classic old school business structure, where you walked in and bought something then walked back in when a problem arose, nobody would EVER consider doing what Dell does, because within a few months everybody in town would know the business did that and nobody would shop there.

Dell counts on the anonymity of online/phone transactions, and their ability to stonewall you precisely because you CAN'T walk in, to basically rob people. In the classic structure, a single pissed off customer costs the business 100 customers. Each piss off will tell at least 10 people, who will each tell 10 more. Under Dell's business plan, they will piss off masses of people, figuring the money they stole will pay for ads to entice another 100 people who don't yet know what charlatans they are.

Yes, they actually operate that way and believe it will succeed. At least for THIS fiscal quarter, which is all they EVER consider. Once the darling of NASDAQ, Dell will soon be the subject of business texts titled "Don't let Dell happen to you".

Remember:

1) An unhappy customer will bad-mouth you to everyone they know. (see above)

2) It’s a lot easier to retain your current customers than to acquire new ones.

3) The cheapest way to grow you business is though positive word-of-mouth from satisfied customers.

It’s truly mind-boggling how many large corporations ignore these three basics!

Tuesday, August 18, 2009

eDiscovery Solutions Group Announces Partnership with Third Coast Consultants

Premier Consulting Firm to Provide Comprehensive Strategic Services for Proactively Managing Electronically Stored Information (ESI) to Improve the Overall eDiscovery and Compliance Process

August 18, 2009 --
Boise, Idaho - eDiscovery Solutions Group announced today that it has entered into a partnership with Third Coast Consultants to provide litigation readiness, general data retention and management strategies and information security services designed to help corporations and their outside counsel better understand and manage the risks and costs associated with the accelerating volume of Electronically Stored Information (ESI).

Under the terms of the partnership, Third Coast Consultants will provide a wide range of litigation readiness consulting and data retention policy development for eDiscovery Solutions Group clients throughout the United States and South America. In addition, other partners from the eDiscovery Solutions Group consortium will enable Third Coast Consultants to expand its eDiscovery offering with additional eDiscovery consulting, services and technology with support in most of the major metropolitan markets in the US, Canada, Europe and the Far East.

The Company indicated that its partnership with Third Coast Consultants is a major component of an overall strategy to provide a comprehensive solution to corporations worldwide to proactively manage the accelerating volume of Electronically Stored Information (ESI) and associated costs of compliance and eDiscovery. The Company points out that according to a January 9, 2009 article by Debra Logan and John Bace of Gartner, Inc, entitled “Reduce The Cost and Risk of E-Discovery in 2009, “Electronic discovery will be close to the top of many organizations’ IT project agendas in 2009, and will remain important for years to come, regardless of the state of the economy.”

“Given the exponential increase in the volume of ESI within our client base worldwide that is straining every aspect of the information management process, we wanted expand our core offering beyond the standard eDiscovery process as defined within the Electronic Discovery Reference Model as established by Socha and Gelbmann,” stated Charles Skamser, Founder and CEO of eDiscovery Solutions Group. “With a strategic foundation firmly rooted in providing litigation readiness consulting for Rule 26(f) conferences as required by the Federal Rules of Civil Procedure (FRCP) and vision to further assist corporations with a wide range of data retention analysis and policy establishment, Third Coast Consultants will provide the leadership to extend our current eDiscovery offering(s) to be more strategic, proactive and reach beyond the eDiscovery paradigm,” continued Mr. Skamser.

As part of the strategic planning services designed to support the requirements of the FRCP Rule 26(f) conference, Third Coast Consultants coordinates communications and activities between the corporate client and the supporting law firm to analyze and understand: (1) historical and current information preservation processes; (2) corporate content repository structures and locations; (3) the total cost of responding to the potential eDiscovery requests; (4) content accessibility; (5) collection methodologies, and; (6) eDiscovery production recommendations.

“Based upon our membership in the eDiscovery Solutions Group Consortium, once we have completed our Rule 26(f) analysis and made our recommendations for collections and eDiscovery production, we will then be able to offer a comprehensive and seamless solution to deliver everything that our clients require to fulfill our recommendations,” states Alan Blakley, Esq. Senior Consultant, Third Coast Consultants. “As such, we are very pleased to be joining the eDiscovery Solutions Group,” continues Mr. Blakley.
In addition to strategic planning support for the FRCP 26(f) conference, Third Coast Consultants is also equipped to provide data retention analysis and policy development, data security analysis and policy development and general strategic consulting to better understand and manage corporate information.

“One of the main reasons that eDiscovery is so expensive is based on the fact that most corporations are not proactively setting up data retention policies that enable them to easily and cost effectively respond to eDiscovery requests,” states Charles Skamser. “The methodology and technology exists to support these needs and Third Coast Consultants have the expertise to develop the right data retention policies and recommend the most cost effective data archiving technologies to any corporation in the world before the next matter becomes an expensive issue,” continues Mr. Skamser.

With a growing consortium of partners worldwide, eDiscovery Solutions Group offers a broad array of eDiscovery consulting, services and technology along with project management to support the entire eDiscovery lifecycle. Following the eDiscovery processing paradigm of the Electronic Discovery Reference Model (EDRM), eDiscovery Solutions Group has developed an eDiscovery best practices framework that includes consulting, collection, analysis, processing, production, review and presentation.

Within this framework, the eDiscovery Solutions Group can deliver data retention policy, development, data archiving, eSecurity, eCompliance, eDiscovery readiness, strategic planning, implementation support, paper and ESI collection, investigations, expert testimony, data recovery, computer forensics, early case assessment, data analysis, data redundancy management, conceptual search, de-dupe, near de-dupe, scanning, copying, coding, language translation, EDD, TIFF conversion, hosting, on-site, on-shore and off-shore review, legal process outsourcing (LPO), courtroom graphics and presentations, tool training, systems integration and custom solutions.

About Third Coast Consultants
Third Coast Consultants is an international information management consulting firm focusing on litigation readiness, compliance, records management, and data retention strategy. With experienced information management professionals throughout the United States and South America, Third Coast Consultants work with corporations and their outside counsel to analyze, develop best practices and policies and manage Electronically Stored Information (ESI) to support corporate business objectives, governance, compliance and litigation. Our mission is to limit risk and manage costs with solutions that fit the specific needs for each of our clients. To learn more about Third Coast Consultants, please visit http://www.3rdcoastconsultants.com.

About eDiscovery Solutions Group
eDiscovery Solutions Group is an international consortium of leading independent eDiscovery consultants, eDiscovery consulting firms, regional litigation service providers and best-in-class eDiscovery technology companies that have come together to provide all of the services, consulting and technology necessary to support the entire eDiscovery lifecycle for the legal departments of corporations, the IT departments of corporations that need to support eDiscovery requirements and litigation centric law firms. For more information about eDiscovery Solutions Group, please visit: http://www.ediscoverysolutionsgroup.com/.

Wednesday, July 29, 2009

The Eleventh Annual Sedona Conference® on Antitrust Law & Litigation

The Eleventh Annual Sedona Conference® on Antitrust Law & Litigation features a blue-ribbon faculty including two FTC Commissioners, a trial judge, a DOJ economist, in-house counsel, and renowned practitioners from both the plaintiff and defense bars from around the world. This year's Conference will focus on a number of extremely timely and important topics, including:

(1)The Underpinnings and Presumptions of Antitrust Enforcement
(2)The New Administration and Antitrust Enforcement
(3)Unilateral Conduct: The Hot Button Issues
(4)Bundled Pricing/Discounting
(5)Standard Setting
(6)Vertical RPM and other Vertical Restraints
(7)Update on International Enforcement Efforts
(8)Merger Enforcement in the Current Economy

To ensure an intimate environment for meaningful dialogue, registration is limited to 45 persons, and is by invitation only. To apply for an invite, just click on the "To Register" Navigation Bar, complete the form, write "Application" on the top, and fax it in to the number indicated on the Form. We will advise you if and when your Application is accepted. We will be looking for diversity and experience in the participant base to contribute to insightful dialogue and collective wisdom.

Panelists
Chair
Daniel R. Shulman
Gray Plant Mooty, Minneapolis, MN

Faculty
Joseph M. Alioto
Alioto Law Firm, San Francisco, CA
Tyler A. Baker
Fenwick & West, Mountain View, CA
David A. Balto
Center for American Progress, Washington, DC
Howard J. Bergman
3M Europe S.A./N.V., Diegem, Belgium
John DeQ. Briggs
Axinn Veltrop & Harkrider, LLP, Washington, D.C.
The Hon. Commissioner Pamela Jones Harbour
Federal Trade Commission, Washington, DC
Joseph Seon Hur
Yoon Yang Kim Shin & Yu, Seoul, Korea
R. Hewitt Pate
Hunton & Williams, Washington, DC
The Hon. Commissioner J. Thomas (Tom) Rosch
Federal Trade Commission, Washington, DC
The Hon. James M. Rosenbaum
U.S. District Court, District of Minnesota, Minneapolis, MN
Joseph P. Simons
Paul, Weiss, Rifkind, Wharton & Garrison LLP, Washington, DC
Jeane Thomas
Crowell & Moring LLP, Washington, DC
Gregory J. Werden
U.S. Department of Justice, Washington, D.C.

Thursday, July 9, 2009

eDiscovery Solutions Group Announces Support for Equivio Near-Duplicates and email Thread Management


eDiscovery Solutions Group has announced that it has entered in to a partnership with Equivio to provide comprehensive consulting, training and systems integration support for Equivio’s near-duplicates and email threads technology.


FOR IMMEDIATE RELEASE

PRLog (Press Release) – Jun 30, 2009 – eDiscovery Solutions Group - announced today that it has entered in to a partnership with Equivio to provide comprehensive consulting, training and systems integration support for Equivio’s near-duplicates and email threads technology.

Equivio’s grouping, analysis and management of near-duplicates and email threads enable litigation knowledge workers to easily identify and skip redundant data and focus exclusively on the unique information in each document. Equivio reduces the risk of missing key information, ensures a consistent approach across the entire data set, enhances review productivity and reduces the amount of time required for litigation knowledge workers to meet tight deadlines.

Under the terms of the partnership, eDiscovery Solutions Group professionals -including Superior Document Services - and certified consortium members will be available to assist Equivio clients with comprehensive eDiscovery consulting, document review best practices and end-user training for leading industry document management platforms such as Concordance, Summation, Ringtail, iConect, Relativity, CaseCentral and CaseLogistix. In addition, eDiscovery Solutions Group technologists and certified consortium members will be available to assist software vendors with integrating Equivio into commercial product lines and end users with integrating Equivio into internal legacy systems.

eDiscovery Solutions Group will also begin selling Equivio as a component of its eDiscovery services, consulting and technology offering designed to support the entire eDiscovery lifecycle for the legal departments of corporations, the IT departments of corporations that need to support eDiscovery requirements, and litigation-centric law firms.

“In today's complex corporate reality of managing ever increasing volumes of Electronically Stored Information (ESI) and changing eDiscovery demands, the cost of document review is the single most expensive component of the eDiscovery lifecycle,” states Charles Skamser, Founder, President and CEO of eDiscovery Solutions Group. “We believe that Equivio near–duplicates and email threads technology can have a profound effect on increasing the productivity of litigation knowledge workers, reducing the amount of ESI that has to be reviewed downstream and thereby reducing the overall cost of the entire eDiscovery lifecycle,” continues Mr. Skamser.

eDiscovery Solutions Group offers a broad array of eDiscovery consulting, services and
technology along with project management to support the entire eDiscovery lifecycle. Following the eDiscovery processing parameters of the Electronic Discovery Reference Model (EDRM), eDiscovery Solutions Group has developed an eDiscovery best practices framework that includes consulting, collection, analysis, processing, production, review and presentation.

Within this framework, the eDiscovery Solutions Group can deliver data retention policy,
development, data archiving, eSecurity, eCompliance, eDiscovery readiness, strategic planning, implementation support, paper and ESI collection, investigations, expert testimony, data recovery, computer forensics, early case assessment, data analysis, data redundancy management, conceptual search, de-dupe, near de-dupe, scanning, copying, coding, language translation, EDD, TIFF conversion, hosting, on-site, on-shore and off-shore review, legal process outsourcing (LPO), courtroom graphics and presentations, tool training, systems integration and custom solutions.

“As our installed base continues to grow, we are very pleased to have eDiscovery Solutions
Group as a partner to assist with providing review consulting, training end-users and providing systems integration for our clients,“ stated Amir Milo, CEO of Equivio. “eDiscovery Solutions Group staff of experienced eDiscovery professionals, along with their network of consortium members, will be a welcome addition to the Equivio community

eDiscovery Solutions Group is an international consortium of leading independent eDiscovery consultants, eDiscovery consulting firms, regional litigation service providers and best-in-class eDiscovery technology companies that have come together to provide all of the services, consulting and technology necessary to support the entire eDiscovery lifecycle for the legal departments of corporations, the IT departments of corporations that need to support eDiscovery requirements and litigation centric law firms. For more information about eDiscovery Solutions Group, please visit: http://www.ediscoverysolutionsgroup.com/.